A handbook for applying Eda’s PULS methodology (Improving local government’s services) was created as part of a broader initiative for improvement of accountability and efficiency of local authorities in BiH in regard to providing public services and satisfying real needs of citizens through more active role of civil society. This initiative was launched and it is now being implemented by the Open Society Fund BiH in partnership with civil society organizations from Bosnia and Herzegovina. The publication is available only in local language.
Year of release: 2011